Refund policy

No Refunds, Returns, Exchanges or Replacements. Please double check to ensure you provide the correct shipping address with your order. All items ordered will be shipped to the address provided. We are not responsible for incorrect addresses, however we will accommodate your request to change shipping addresses before items are shipped to our best effort. Please contact us at theduellogs@gmail.com with your order number and details to request a shipping address change

Damages and issues
We do not offer refunds or exchanges in case of damaged items. 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.